Privacy Policy

Last updated:

This policy explains how Simplicity handles personal information when you visit our website, contact us or book a call. Information we process on behalf of a client is also governed by the agreements for that service.

1. Information we receive

When you contact us or book a call, we receive the details you choose to provide. Please avoid including passwords, payment card details or sensitive personal information in an inquiry.

  • Contact and business details, such as your name, email address, phone number and company.
  • Your message, appointment details and information you share about your business.
  • Technical information processed by our hosting and embedded service providers, such as your IP address, browser, device and requests made to the website.

2. How we use information

We use this information to answer inquiries, understand your needs, arrange and manage calls, follow up on our conversations and provide the services you request. It also supports website operation, troubleshooting, security and legal obligations.

Our follow-up can use automated workflows and AI-assisted tools to organize information and prepare conversation summaries. These tools can involve service providers that process information for those functions.

3. Providers and sharing

The website is hosted on Vercel. Our forms, booking tools and contact management use GoHighLevel (also called HighLevel or LeadConnector). Appointments can be synchronized with Google Calendar. Providers supporting communications and automation may also process information as part of these services.

We may disclose information when required by law, to protect legal rights, in connection with a business transfer, or with your permission. A provider’s own privacy information can offer additional detail; it does not replace this policy for information you give to Simplicity.

Additional provider information

4. Cookies and external links

Embedded forms, calendars and service providers may use cookies or similar technologies for their operation, security or measurement. You can manage cookies through your browser settings, although blocking them may affect booking or contact functions.

If you follow a link to another website, its privacy practices apply to your interaction there.

5. Messages and follow-up

When you request information or book a call, you may receive replies, confirmations and appointment reminders by email or text message, depending on the contact details and permissions you provide.

To stop promotional messages, use the unsubscribe instructions in the message or contact us. Let us know if you want to change how we contact you about an appointment.

6. Retention and security

How long information is kept depends on why it was collected, our service relationship and any applicable legal or recordkeeping requirements. Contact us to ask about a particular record or request its deletion.

We use safeguards to protect information, but no internet transmission or storage system can be guaranteed completely secure.

7. Your choices and requests

You can contact accounts@simplicityagency.com to request access to, correction of or deletion of personal information we hold about you, or to ask about its use. The rights available to you depend on the law that applies to your request.

We may need to verify your identity before acting. Some information may need to be retained to meet legal obligations or resolve an outstanding matter.

8. Updates and contact

We may update this policy as our services or practices change. The date above identifies the latest revision. For a privacy question or request, contact Simplicity using the details below.

Email: accounts@simplicityagency.com

Office: 436 E 36th St, Charlotte, NC 28205